Warranty and Exchanges
WHAT IS YOUR VARO 30-DAY GUARANTEE?
We have a love it or return it in 30 days guarantee, for purchases directly through our website. Although we’re sure you’ll love your Varo weight, if for some reason you’re not 100% happy, we’ll refund your order if your Varo weight is returned within 30 days of the date you purchased your weight (see below on how to qualify for a refund).
HOW DO I EXCHANGE OR RETURN MY VARO?
Trying to make a return or exchange can often be a frustrating experience — which is why we’ve made it as easy as possible! We would love to know why you are returning your Varo bat weight and help troubleshoot any issues you may be experiencing.
Please email us at firstname.lastname@example.org or call us at 888.408.0978 within 30 days of receiving your order. If you qualify for a return or exchange, we will issue you a return authorization. After that, please return your Varo in recycled Varo packaging or something similar and include a copy of your original receipt.
The fine print... We will process your return and issue a refund within 5 business days of receipt at our warehouse. Refunds will not include the original shipping costs. Void where prohibited. Some restrictions apply. We do not cover the cost of return shipping.
If your Varo product has any manufacturer defect, please see our Warranty, below.
WHAT IS THE VARO WARRANTY?
1 YEAR VARO WARRANTY FROM DATE OF PURCHASE
This Varo weight warranty covers all manufacturing defects resulting from normal field usage including: denting, cracking, or breaking.
IMPORTANT: This is a high performance product, designed to deliver maximum performance within the limits of the association rules. In order to deliver peak performance, this weight is not indestructible. In fact it’s useful life is partly determined by the number of swings and bat applications over its lifetime.
For this reason, this weight is designed with the intent of individual use. It is not designed to be a team weight.
WARNING: Hitting baseballs, softballs, rocks, or any object can damage your weight and void the warranty.
WARNING: Breakage can cause injury to the batter, other players or spectators. Inspect your weight frequently for cracks, nicks, dents, surface damage or excessive wear.
WARNING: NOT DESIGNED FOR LIVE BATTING. DO NOT STRIKE BASEBALLS OR SOFTBALLS. CHECK FOR CORRECT FIT TO BAT. CONFIRM THAT THE WEIGHT IS PROPERLY SECURED AND FITTED BEFORE SWINGING.
DO NOT USE WEIGHT IF EXCESSIVELY WORN OR DAMAGED.
THIS WARRANTY DOES NOT COVER:
• Weights that have been abused, altered or mistreated.
• Weights that have been used to strike objects, such as but not limited to baseballs or softballs.
• Weights purchased from non-authorized Varo dealers or individuals.
Varo does not approve of or authorize the purchaser to physically alter the weight in any manner.
Please note: This warranty is limited to one weight per original purchase. Varo reserves the right to refuse warranty services to any person who, in the sole discretion of Varo, abuses products and/or our warranty policy.
The remedies provided herein, repair or replacement, are the sole remedies available and purchaser waives all other remedies including but not limited to recovery of consequential damages, attorneys’ fees and legal expenses. In the event of legal proceedings or arbitration, purchaser agrees that any monetary recovery will be limited to the purchase price of the bat weight. Purchaser and Varo agree that all disputes not resolved informally shall be subject to binding arbitration in Orange County, California and that California law shall be applicable.
HOW TO RETURN A DEFECTIVE WEIGHT
Note: Save your receipt as proof of purchase. It is required to return a defective weight. Weights returned without proof of purchase may not be warranted. Do not return the weight to your sporting goods dealer! Call the Varo Warranty Department at 888.408.0978 or email us at email@example.com to receive a return authorization number.
If Varo agrees that the weight is defective, we will send out a repaired or replacement weight of equal or greater value.